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Head Office

Customer Satisfaction

• The CUSTOMER is at all times the focus of our interest and at the center of our service perspective.
• Our most important priority is to understand our CUSTOMERS and to provide solutions in line with their needs and expectations.
• Honesty and transparency are our non-negotiable principles.We are aware that we can gain new CUSTOMERS through the reference of satisfied ones, and that all CUSTOMERS deserve a warm approach in terms of services.
• At all times we serve our CUSTOMERS in line with ethical principles.In all our dealings we comply with the laws and legal requirements, as well as with reference to the principle of “Confidentiality for Customers”.
• We always strive to enable our CUSTOMERS in their endeavors to relay their requests through the required channels.
• We respond to any proposal, request or complaint on the part of our CUSTOMERS as soon as possible.
• All employees of our Bank serve on the basis of the Customer Satisfaction Statement.

“Our customers are entitled to relay any proposal or complaint they have through the following channels of communication.”

• Burgan Bank Telephone Branch at 00 850 BURGAN, to our ON Telephone Branch at 0850 BURGAN
• The Contact Us section of our website; or
• Fax numbers (212) 357 BURGAN or (0212) 371 BURGAN; or
• Our physical address: Burgan Bank A.Ş. Maslak Mah. Büyükdere Cad. No:13 Sarıyer/Istanbul Turkey; or
• Our branches.

TBB Arbitration Tribunal